Refund policy

Refund Policy

Thank you for shopping with us! We want you to be completely satisfied with your purchase. If you're not happy with your order, we offer a 30-day return policy from the date of receipt.

Returns:

  • You have 30 days from the date of delivery to return your items.
  • To be eligible for a return, the item must be unused, in the same condition you received it, and in its original packaging.
  • Some items, such as sale items, gift cards, or personalised products, may not be eligible for return. Please check the product description or contact us for clarification.

How to Initiate a Return:

  1. Contact us at moorecomm@mail.com with your order number and the reason for the return.
  2. We will send you a return authorisation and instructions on how to proceed.
  3. Once we receive the returned item(s), we will inspect them and process your refund.

Refunds:

  • Refunds will be issued to the original method of payment.
  • Please note that a deduction for shipping charges will be applied, and you will be responsible for return shipping costs unless the item is defective or damaged.

Damaged or Defective Items:

If your item arrives damaged or defective, please contact us within 7 days of receiving your order, and we'll be happy to assist with a replacement or refund.

If you have any questions, feel free to reach out to us at moorecomm@mail.com.